Privacy Policy

Last updated: 19 July 2026

Reliable Handyman York ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we keep it safe. We comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

We are Reliable Handyman York, a handyman and home improvement service based in York, North Yorkshire. Our data controller is Paulius M.

If you have any questions about this policy, contact us at:

• Phone: 07842 599483
• WhatsApp: +44 7842 599483

2. What Data We Collect

We may collect the following information when you use our website or contact us:

• Your name, phone number, and email address (when you contact us for a quote)
• Your property address (to provide our services)
• Details about the work you need done
• Website usage data through cookies (see Section 6)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide a quote
• Carry out the handyman services you have requested
• Contact you about your booking or project
• Improve our website and services through anonymised analytics

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data based on:

• Legitimate interest — to respond to your enquiry and provide our services
• Contractual necessity — to fulfil the work you have hired us to do
• Consent — for cookies and any optional marketing communications

5. How Long We Keep Your Data

We keep your contact details and project information for up to 24 months after the work is completed, in case of warranty queries or follow-up work. After that period, your data is securely deleted.

6. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Essential cookies — to remember your cookie consent preference
• Analytics cookies — Google Analytics, to understand how visitors use our site (only with your consent)
• Advertising cookies — Google Ads conversion tracking, to measure how effective our ads are (only with your consent)

When you first visit our site, a banner asks for your consent. You can change your preference at any time by clicking the "Cookie Settings" link in the footer.

7. Third-Party Services

We use the following third-party services that may process data on our behalf:

• Google Analytics — website traffic analysis (anonymised)
• Google Ads — advertising and conversion tracking
• WhatsApp (Meta) — messaging when you choose to contact us via WhatsApp
• Facebook (Meta) — our business page and any ads
• Hostinger — website hosting

Each service has its own privacy policy and processes data according to its own terms.

8. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for cookies or marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

9. Data Security

We take reasonable steps to protect your personal information. Our website is hosted on Hostinger's secure servers with SSL encryption. We do not store payment card details — all payments are handled directly between you and us.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.